Question 1

What Is The Base Currency On This Website?

Accepted Answer

The US Dollar is the base currency for all prices on our website.

Question 2

Do You Ship Internationally ?

Accepted Answer

Yes. We ship internationally via Fedex/USPS Mailing Company. Shipping is calculated at checkout based off your Country BEFORE you checkout. 
 
Please email info@fishcotimepieces.com (mailto:info@fishcotimepieces.com?subject=Information Center )if you have any questions.
 
NOTE: If your postal location is not a shipment option, feel free to send an email and will be happy to work towards making your next shopping experiences better with us!

Question 3

How Will I Know When My Package Will Arrive?

Accepted Answer

We provide tracking information for all our shipments. You will be notified of your tracking number via the email you enter at checkout, once your order is shipped.
 
Please allow tracking info to be processed and updated by Fedex/USPS.

Question 4

What Address Do I Mail My Return To?

Accepted Answer

Full Name: Fishco SKY-18146 Timepieces
 
Address Line 1: 1071 NW 31ST AVE
 
Address Line 2: B-3
 
City: Pompano Beach
 
State/Province/Region: Florida
 
Country: United States
 
Zip Code: 33069
 
Please confirm you meet the Return & Exchange Policy requirements before you send your return.

Question 5

What Payment Options Are Available?

Accepted Answer

1. Debit/Credit Cards:
 
    Visa
    MasterCard 
    Amex
    ChinaUnionPay
    Jcb
    Diners
    Discover
2. PayPal 
 
3. Manual Payments:
 
   Payment through Payoneer
   WiPay Caribbean
   Paywise/Direct Bank Deposit

Question 6

Shipping & Delivery

Accepted Answer

NOTICE FOR ALL CUSTOMERS
 
We have a 1-2 business days processing time. We start processing orders as soon as we get them.
 
That allows us time to organize the large amount of orders we receive each restock day. 
Our timepieces take on average 1-2 weeks for United States and Canada.
For Trinidad & Tobago, 2-3weeks to arrive at the given postal address.
 
NOTE: Weekends are not included in the shipping days.
 
Please be aware that orders can be delayed due to holidays and inclement weather.

Question 7

Payment & Security

Accepted Answer

Order Verification
 
Please provide us with your billing address to which your bank mails your monthly credit card statement. The billing address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
 
Orders may be subject to our verification procedures. For your protection, you may be asked to verify that you are the card owner, or that the order information provided is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by email, fax or via our secure upload page.
 
Should your order require verification, you will be notified by phone or email.
For this reason, it is imperative that you provide us with both your current day-time and evening phone numbers.
 
Orders are authorized for payment when submitted online and your order charged will not be finalized until it ready to be shipped out from our vendors. Please make sure that your billing information submitted to Fishco Timepieces corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details.
 
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
 
What should I do if my card is declined when placing an order?
 
If you receive a "declined" error message when your order is placed, you must contact your bank. Fishco Timepieces has no control over these error messages; they are submitted from your bank's online authorisation system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.
 
Fishco Timepieces reserves the right to refuse an order when the address or credit card is not verifiable.

Question 8

Return & Exchange Policy

Accepted Answer

There is a 14 days return policy on all watches purchased from us. An exchange is only valid if the product remains intact as delivered. The purchased product must be in its original condition, free of damage and no evidence of wear.
There are no returns or exchanges after 14 days of package delivery.
 
Upon receipt of your order, please make certain that the watch is ticking/working before you dispose the packaging.
 
Watches returned before 21 days of purchase can only be exchange for mechanical defects- not accidental or cosmetic damages.
 
Mechanical or other faults which are a result of mishandling, negligence or shock from subjecting the watch to rigorous activities -such as vibration or dropping- are not valid for exchange under any circumstances.
Additionally, watches returned with parts missing will not be granted any exchanges.
 
You must return all watches in original factory boxes, booklets, and plastic wraps. A copy of your invoice must be included. If for some reason you feel the merchandise is defective due to a mechanical issue, please notify us as we are happy to assist within said days from the purchased date. We will not be responsible thereafter.
 
NOTE: If you are not entirely satisfied for any reason with your decision to purchase a particular watch, you may request a full refund within 7 days of receipt of your package. We will gladly refund your transaction in full to the original credit/debit card used at the time of purchase.For this policy to apply, the item must be undamaged and not have been opened or used, show no sign of cosmetic wear, and must be returned to our address.
Goods must be received by us in the condition they left us i.e. in the original packaging and unused. Postage charges or any special charges will not be refunded. Refunds will be made within 14 days of the product arrival back to us. Customers wishing to return an item to us for a refund will need to assure safe shipping of the product back to us at their own expense.
 
For any inquiries on returns, please email us at info@fishcotimepieces.com(mailto:info@fishcotimepieces.com?subject=Information Center )
 
To start the process, please send us an email with the following information:
 
Your name
Order number
The issue 
What you'd like (exchange or refund)

Question 9

Privacy Policy

Accepted Answer

Your privacy is most important to us:
 
We are fully committed in protecting your privacy whenever you exchange any information with us. To ensure a level of trust, we appointed this sec to inform you on our online practices when any customer's information is received.
 
We only use collected information in accordance to current legislation and our service provider policies. FISHCO TIMEPIECES do not and will not sell an individual personal information. You can visit www.fishcotimepieces.com without revealing any personal information about yourself.
 
Anonymous information is collected for trends and statistics analysis to help us provide a better website and services to you. Other information is required to process orders for example: name, address, email address, contact number, credit/debit card information, IP address (for anti-fraud purposes).
 
We will solely use your information in the following ways:
 
+ Any personal information entrusted with us will be use in regards to fulfill your order or quote.
 
+ Your email address is only use for updates on your order when necessary.
Customers have the choice to opt out of receiving any newsletters/marketing information from us. We will not email you in the future unless you have issued us your consent.
 
+ We will not telephone you unless we are following up on a query or updating a current order you have outstanding with us.
 
+ We will NOT pass your information onto any third-parties for any marketing purposes.
Your personal details  will be kept in our secure database in any instant we need to make contact with you and for further after-sales support.
 
+ We will never keep any debit/credit card numbers received and once payment is complete, they are NOT stored in our database.
 
Our commitment to your data security:
 
To prevent any unauthorized access, maintain data accuracy and to ensure correct use of information,  we have put in place appropriate applications and procedures to safeguard any information we obtain online.

Question 10

Terms & Conditions

Accepted Answer

Whilst every effort has been made to ensure all information contained on this website is accurate and up-to-date, Fishco Timepieces will not be held liable for any errors, omissions or price changes.
 
In the event that an item is out of stock, we will contact you to advise you of the lead time or offer you a suitable alternative product. Goods does not pass to the purchaser until such time for the goods to be paid in full.
 
Payments: We accept all major credit/debit cards and payment gateways.
 
﻿Discount codes: ﻿Please note that only one discount code may be applied per order. Discount codes are only valid on non-sale items.
 
Returns: If you are not entirely satisfied for any reason with your decision to purchase a particular watch, you may request a full refund within 7 days of receipt of your package. We will gladly refund your transaction in full to the original credit/debit card used at the time of purchase.
 
For this policy to apply, the item must be undamaged and not have been opened or used, show no sign of cosmetic wear, and must be returned to our address. Goods must be received by us in the condition they left us i.e. in the original packaging and unused. 
Postage charges or any special charges will not be refunded. Refunds will be made within 14 days of the product arrival back to us. Customers wishing to return an item to us for a refund will need to assure safe shipping of the product back to us at their own expense.
 
Privacy: We are committed to protecting your privacy. We use the information collected from our customers to process orders and to provide a more personalised shopping experience.
We may also use it to inform you about changes to our services or about special offers we think you may find valuable. We do not sell, trade or rent your personal information to third parties.
 
Disclaimers: We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as the best they can.
While every effort is made to provide accurate and up to date information, we can not be held responsible for any errors or omissions on our website.
 
We endeavour to ensure that all pricing information on the website is accurate. In rare instances an error may occur and goods may be mispriced.
 
If a pricing error is discovered or an order is placed at an incorrect price, we will at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order.
 
We will not be obliged to supply goods at the incorrect price. All orders made by you through the website are subject to acceptance by us.
 
We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
 
After submitting an order to us, an order acknowledgement email with your order number and details of the goods that you have ordered will be emailed to you.
Please note this email is an acknowledgement and is not an acceptance of your order.
 
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
 
Upon acceptance, your order will be send swiftly for processing by our vendors and thereafter, you will be notified through the given email of your package tracking number.
 
Limitation of Liability: We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.
 
Customer Complaints: Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event that you have a complaint, please email us at info@fishcotimepieces.com(mailto:info@fishcotimepieces.com?subject=Information Center )

Question 11

Accessibility Statement

Accepted Answer

Fishco Timepieces is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.
 
Whilst Fishco Timepieces strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
 
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our information center info@fishcotimepieces.com.(mailto:info@fishcotimepieces.com?subject=Information Center ) 
Your feedback will help us make improvements.

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